Frequently Asked Questions

Tokens represent the computational units used to process your conversations. Both incoming messages from users and outgoing responses from your bot count toward your token usage. A typical conversation exchange uses approximately 100-200 tokens, so 1 million tokens equals roughly 7,000-10,000 complete conversations.

Yes! You can upgrade your plan at any time and changes take effect immediately. Downgrades take effect at your next billing cycle. We'll prorate any charges to ensure you only pay for what you use.

Your bot will continue working seamlessly. Overage tokens are billed automatically at the rates shown for your plan. You'll receive notifications when you approach your limits, and you can set usage caps if desired.

Yes! All plans include a 14-day free trial with full access to features. No credit card required to start. You can test drive your bot with real conversations before committing to a paid plan.

We take security seriously with enterprise-grade encryption, SOC2 compliance, and GDPR compliance. Your data is encrypted both in transit and at rest. We never share your data with third parties, and you maintain full ownership of your content and conversations.

Absolutely! You can customize your bot's appearance, personality, response style, and branding. Upload your own training data, adjust conversation flows, and match your brand's voice and visual identity. Advanced customization options are available in Business and Enterprise plans.

Support varies by plan: Starter includes email support, Growth adds priority support, Business includes phone support and a dedicated account manager, and Enterprise offers 24/7 phone support with on-site training options. All plans include comprehensive documentation and video tutorials.

Yes! We offer integrations with popular CRM systems, help desk software, e-commerce platforms, and more. Our API allows for custom integrations, and our team can help set up complex workflows. Integration options expand with higher-tier plans.